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[No.1 - No.513] / 1

--- ALL FAQ: 513 item ---

[FAQ: SD memory card]
No.13... When I insert the SD card, will the recordable capacity be added to the internal memory?
No.14... What is the benefit of using an SD memory card?
No.15... Is the SD memory card used in the network camera compatible to other AV products?
No.16... How can I see the images recorded in the SD memory card?
No.17... Do you guarantee other manufacturers of SD cards other than Panasonic?
No.18... Do you guarantee 8, 16, and 32MB SD cards?
No.19... Can the SD memory card record only video?
No.20... Can I use SDIO supported products?
No.21... Can I record other camera images onto the SD memory card?
No.22... Which BB-Model cameras support the 2GB SD memory card?
No.23... Why is a new file created if there is a lot of space on the SD card?
No.24... What is the maximum number of files that can be created?
No.25... What does each file name mean?
No.26... Are there any problems recording onto an SD card?
No.27... Is there any issue regarding SD memory card recording?
No.28... I cannot record image onto SD memory card.
No.29... How often can the camera record the images? or How much is the recording speed of the camera?
No.30... Will the SD card be used as an addition to the internal memory?
No.31... Is there compatibility between network camera and other AV equipment?
No.32... How can you view the recorded image on the SD card?
No.33... How fast does the camera records into memory?
No.34... Can I record other cameras image onto SC memory card?
No.35... Can you record images onto something other than an SD card?
No.36... Can a non-Panasonic SD card be used?
No.37... Can an 8, 16 or 32Mbytes SD memory card be used?

[FAQ: BB_HCM5xxcameras]
No.101... Can I record audio with recording program?
No.102... Can I record audio?
No.103... How are the HCM5xx series different from previous models (HCM3xx series)?
No.104... What is MPEG-4?
No.105... When I buy the camera, how many licenses are included?
No.106... How can I see the JPEG images?
No.107... How can I see the MPEG-4 images?
No.108... Are the ActiveX's for JPEG and MPEG-4 different?
No.109... Do I need a license to view JPEG images?
No.110... What does splash resistant mean?
No.111... Is it OK if I put the camera in cold or in direct sunlight for a great length of time?
No.112... What is 2-way audio communication?
No.113... What do I need for 2-way audio communication?
No.114... Can I have conversation or TV conference by using network camera?
No.115... Can the camera's audio feature work on mobile phone?
No.116... Is there any delay of audio?
No.117... Will you support MPEG-4 with HCM3xx series?
No.118... What is the range of the built-in microphone?
No.119... Do I need any optional cable for data transfer?
No.120... It says that the power supplied through the Ethernet cable can reach up to 100m. If I go beyond 100m, what will happen?
No.121... Please describe brightness of 0.2 to 10 lux.
No.122... What is full-screen display?
No.123... What is analog video output?
No.124... Does the camera (HCM5xx series) have pan/tilt functions?
No.125... What is the magnification of the camera?
No.126... What is the viewing angle?
No.127... What is multi-camera?
No.128... Which cameras can be register as multi camera?
No.129... How is the camera protected from unauthorized use?
No.130... Can the cameras be used on any kind of network?
No.131... Camera cannot be accessed by the URL of viewnetcam.
No.132... Which BB-Model cameras support the 2GB SD memory card?

[FAQ: BB_HCM3xxcameras]
No.135... How can I see the JPEG images?
No.136... Do I need a license to view JPEG images?
No.137... Please describe brightness of 0.2 to 10 lux.
No.138... Camera cannot be accessed by the URL of viewnetcam.
No.139... Which BB-Model cameras support the 2GB SD memory card?
No.140... Can you view motion images on a cell phone?
No.141... I forgot camera's IP address and port number.
No.142... I forgot the administrator password.
No.143... Only half of the image is displayed with Internet Explorer.
No.144... How can you find out the IP address and port number of the camera?
No.145... How can you find out the ID and password to access the setup screen?
No.146... Indicator continues blinking red.
No.147... How much is the setup cost for the BB-HCM3xx cameras?
No.148... Can I access the camera through an analog line, dial-up by the PHS, or a cell phone?
No.149... What type of the network environment can I select to use the BB-HCM3xx cameras?
No.150... Can I purchase the BB-HCM3xx cameras at a retail shop?
No.151... Can a third-party access the camera?
No.152... Can I use the theBB-HCM3xx cameras for security?
No.153... What is the "User-specified DynamicDNS service"?
No.154... What is "EcoLeaf"?
No.155... What is the "Multi-Camera" function?
No.156... What is the external switch?
No.157... How can I use the alarm position on the camera control features?
No.158... What is the audio specification?
No.159... Is the audio communication available for the cell-phone?
No.160... What is 2-way audio communication?
No.161... What is the motion detection feature?

[Troubleshoot: BB_HCM3xxcameras]
No.162... I cannot install Active-X.
No.163... Camera image is not displayed on the multi camera screen.
No.164... The camera's indicator continues flashing green.
No.165... The Setup Program will not set up the camera.
No.166... An error is displayed in the camera status field in the Setup Program.
No.167... UPnPTM port forwarding setup fails.
No.168... An old image is displayed.
No.169... The image refreshes very slowly.
No.170... The update screen is displayed when the camera is accessed.
No.171... The desired feature button or selector is not displayed in the operation bar.
No.172... The talk button is gray or not displayed.
No.173... The talk and/or the listen feature are not functional.
No.174... There is no audio on the computer.
No.175... Audio cannot be heard through the speaker connected to the camera.
No.176... The audio is interrupted.
No.177... The camera does not transfer buffered images by E-mail or FTP.
No.178... Buffered images are not received by mobile phone E-mail.
No.179... Images are buffered or transferred at a slow rate.
No.180... Images are not being buffered to the SD Memory Card.
No.181... Indicator does not light.
No.182... Indicator is blinking orange.
No.183... Indicator on camera is blinking orange.
No.184... Indicator on camera is blinking orange.
No.185... Indicator is blinking green.
No.186... Camera setup failed using setup software.
No.187... I failed to register to Dynamic DNS service.
No.188... I cannot access camera.
No.189... I cannot access camera within LAN.
No.190... Only half of the camera image is displayed.
No.191... Top screen and/or camera image is not displayed on mobile phone.
No.192... Displayed image is not new. (Not updating)
No.193... When accessing the camera, the update screen is displayed.
No.194... Part of the operation tool bar is not displayed.
No.195... Listen button is grayed out.
No.196... Talk button is grayed out.
No.197... I cannot listen to audio through PC.
No.198... Audio feature tool bar is not displayed.
No.199... There is no sound coming from the audio device connected to the camera.
No.200... Camera image cannot be transferred with email to mobile phone.
No.201... There is a delay of the image Capture/Transfer. Or, old images are being sent by ftp.
No.202... I cannot record image onto SD memory card.
No.203... It takes a long time to record images onto SD Card.
No.204... The screen image is not displayed by IPv6 access.
No.205... Cannot access camera though tunnel mode.
No.206... Error status is displayed on setup software.
No.207... Camera setup failed using setup software on CD-ROM.
No.208... DynamicDNS service registration failed.
No.209... Cannot remember IP address and port number.
No.210... I forget the username and password to login to my camera.
No.211... Authentication windows are consequently displayed.
No.212... The indicator continues to blink orange (2-second interval).Cameras are BB-HCM3xx series
No.213... Audio cannot be heard on the PC.

[Troubleshoot: HNP15]
No.223... There is no Backlight Correction Buttons in the Operation Bar of BB-HCM527.
No.224... I installed the software into a PC with Windows Vista, but the error is displayed and the software cannot be activated.
No.225... The software is aborted when displaying Camera Operation Bar.
No.226... The value of the length of the recorded images of "Navigation" is not correct.
No.227... Some commands are specified on "Detection Commands" screen, but external output and commands are not executed.
No.228... Recording is not activated, but "recording" is displayed in end time of Playback list.
No.229... Recording is not activated but "recording" is displayed in end time of Playback list, and when I try to delete the file displayed "recording" the message is displayed and I can not delete it.
No.230... The message 'No matching images were found' is displayed and Search does not work.
No.231... When long-duration recorded image is converted to several files, they are divided in some files without permission.
No.232... File conversion decline in the quality of voice.
No.233... The size of the screen of Multi-monitoring is not same as the specified size.
No.234... Even if I click a preset button, "Locked" is not displayed.
No.235... The menu of "White Balance" is not displayed.
No.236... The size of the screen of Multi-playback is different from one when Pause and Stop.
No.237... Frame rate is not displayed when viewing at Multi-playback during recording.
No.238... Message "No matching images were found" is displayed when searching Remote Client, and I cannot view recorded images on the server.
No.239... I cannot operate the camera because a button is gray in Operation Bar.
No.240... OS of my PC is Windows Vista. I cannot specify a drive such as C: for Destination Folder.
No.241... Images are not refreshed on the multi-monitoring page in case of Windows Vista. Power OFF and ON recovers the phenomenon.
No.242... 'Display the previous page' or 'Display the next page' buttons become grey.
No.243... The playback bar cannot be moved to some position on the screen of Image Timelines Chart.
No.244... The operation of Timer Recoding is not stable in case of Windows Vista.

[Troubleshoot: HNP11]
No.258... Online registration and upgrade are not available.
No.259... I cannot operate the camera because a button is gray in Operation Bar.
No.260... OS of my PC is Windows Vista. I cannot specify a drive such as C: for Destination Folder and Backup Folder.
No.261... The search of recorded images displays slowly.
No.262... Recording stops suddenly.
No.263... It creates 2 recorded files for motion detection.
No.264... I cannot specify the destination folder on my network drive.
No.265... Can I register this product on a PC not connected to the internet?
No.266... When using the HNP11 and monitoring a camera, (which supports 2-way audio communication), the audio is interrupted.
No.267... The camera image is not displayed.
No.268... Timer recording does not work.
No.269... Pan and Tilt does not work.
No.270... The software is unstable.
No.271... There is no audio during monitoring.
No.272... There is no audio while playing back recording of images with audio.
No.273... Audio is not synchronized with images on the monitoring page or screen.
No.274... Resolution or image quality cannot be changed.
No.275... When using the HNP11 and monitoring a camera, (which supports 2-way audio communication), the audio is interrupted.
No.276... Can I register this product on a PC not connected to the internet?
No.277... Recording stops suddenly.
No.278... The search of recorded images displays slowly.
No.279... It creates 2 recorded files for motion detection.
No.280... Can I use the software with a general user on the PC? (Not Administrator).
No.281... I cannot specify the destination folder on my network drive.
No.282... The camera image is not displayed.
No.283... Timer recording does not work.
No.284... The software is unstable.
No.285... Pan and Tilt does not work.
No.286... There is no audio during monitoring.
No.287... Resolution or image quality cannot be changed.
No.288... Audio is not synchronized with images on the monitoring page or screen.
No.289... There is no audio while playing back recording of images with audio.
No.290... Can I watch the image recorded by HNP60 using HNP11?

[Troubleshoot: HNP60]
No.302... Online registration and upgrade are not available.
No.303... The image of camera doesn't move up down and left right even if I press button of up down and left right.
No.304... Can I record under general user?
No.305... Can I watch the image recorded by HNP60 using HNP11?
No.306... When I use HNP60 with another account after installation by administrator, short cut doesn't display on desktop and start menu.
No.307... When I try to use HNP60 with a non-administrator user, I can't use it.
No.308... Don't display button on task bar even if recording program becomes minimum.
No.309... Only 4 numbers of the network camera registration can be entered and it will only record for 30 minutes.
No.310... Network camera image doesn't display with recording program.
No.311... I set the timer but nothing is being recorded at the set time.
No.312... My PC is not connected to the internet. How can I register my Network Camera Recorder?
No.313... The Network Camera Recorder does not respond or is unstable.
No.314... I cannot pan or tilt the camera. Nothing happens when I click the buttons in the Operation Bar.
No.315... The Network Camera Recorder icon does not appear in the taskbar, even if I minimize it.
No.316... I can register only 4 cameras and recording stops after 30 minutes.
No.317... I can't see an image from my Network Camera in the Image Page. There are several possible causes, including the settings of the Network Camera Recorder, the condition of your network, and the settings of the Network Camera itself.
No.318... Operation becomes unstable. For example, operations of the recording program does not work.
No.319... I cannot timer record with network camera.

[FAQ: C10]
No.322... What exactly is the BL-C10A Home Network Camera?
No.323... How does the Human Detection Sensor work?
No.324... How sensitive is the Human Detection Sensor?
No.325... What is the sensor's detection range?
No.326... What is the distance of the sensor's detection range?
No.327... Can the sensor detect animals?
No.328... For example, if a bird suddenly flies in front of the camera from one side to another. Is the sensor detects it?
No.329... Once an object enters the range of the sensor, will it also be detected if it moves within the range of the sensor?
No.330... How can the camera send images from BEFORE the sensor detects something?
No.331... How do I use FTP?
No.332... Are images transferred right after the sensor detects something?
No.333... What is privacy mode?
No.334... Why is privacy mode needed?
No.335... How can I tell if privacy mode is turned on or off?
No.336... There are 2 ways to turn privacy mode on and off; which method has priority?
No.337... Why is the camera designed so that privacy mode can be turned on or off when accessing the camera over the Internet?
No.338... If a stranger knows about the privacy mode feature, is it possible that they could turn privacy mode on when they do not want to be seen by the camera?
No.339... Can all settings be made easily when using a broadband router that supports UPnP?
No.340... What does UPnP do exactly?
No.341... What is a shortcut to "My Network"?
No.342... What kind of mobile phone do I need in order to be able to view still images from my camera?
No.343... Can I see camera images (motion images) on my mobile phone just as I can with my computer?
No.344... How can I view camera images on a computer or mobile phone?

[Troubleshoot: C10]
No.345... Images captured by the sensor do not show the subject I want to capture.
No.346... Points to keep in mind when transferring images to a mobile phone via e-mail.
No.347... How does the indicator on the BL-C10A indicate the camera's status?
No.348... Camera images are not displayed properly.
No.349... The camera's single screen (for motion images) will not display.
No.350... The camera can not be set up using the Setup CD-ROM.
No.351... I cannot register for Viewnetcam.com service using the Setup CD-ROM.
No.352... Network settings could not be completed using the Setup CD.
No.353... When setting up the camera using the Setup CD-ROM, the IP address is not displayed in the camera list.
No.354... There is an error when setting port forwarding using UPnP.
No.355... I don't know the IP address or port number of the camera.
No.356... I forgot the password needed to enter the camera's setup screen.
No.357... The camera's top screen does not appear.
No.358... When using Internet Explorer, only half of the camera image is displayed.
No.359... A blue screen is displayed instead of images from the camera.
No.360... While viewing motion images from the camera, the camera suddenly switched to displaying still images.
No.361... Camera images are blurry.
No.362... The color of camera images seems unusual.
No.363... Camera images are noisy.
No.364... When viewing still images, old images are displayed.
No.365... After a drastic change in the image's brightness, it takes several seconds for the camera to adjust the brightness to an appropriate level.
No.366... Motion images from the camera refresh slowly.
No.367... Pressing the privacy button does not turn privacy mode on or off.
No.368... The Human Detection Sensor is not functioning.
No.369... Error in sensor detection
No.370... The lens does not move to the sensor position even when the sensor has detected something.
No.371... The lens does not pan/tilt. (Click to center and position presets also do not function.)
No.372... Portions of the Operation Bar (such as the pan/tilt controls) are not displayed in the single camera screen.
No.373... Camera images (still images) cannot be transferred via e-mail or FTP.
No.374... When the camera is set to transfer images (timed transfer) via FTP, only old images are transferred.
No.375... What are the requirements for viewing a Home Network Camera over the Internet that my provider must meet?
No.376... While using the BB-HNP60 Network Camera Recorder (recording software), it takes a long time (up to 20 minutes) to display camera images and/or program windows turn white when windows are minimized, moved, etc. Images are displayed but menus and other screen items are not. Is the camera or recording software malfunctioning?

[FAQ: Viewnetcam]
No.377... What is "Viewnetcam.com" service?
No.378... How do I subscribe to the service?
No.379... When can I start using the service?
No.380... What does it mean by "assignment of a domain name"
No.381... Does the "Assigning domain name" require us to obtain a static IP address?
No.382... Is it acceptable to have either a static IP address or dynamic IP address assigned to my Network Camera?
No.383... When accessing online user registration window, the message appears saying, "the page does not appear."
No.384... Is it possible to view the images over the Internet by connecting several Network Cameras to a broadband router?
No.385... What number should be set up for the port number to identify the second or more Network Camera?
No.386... Is it possible to assign respective domain names to the second or more Network Cameras?
No.387... Do all Network Cameras which send images over the Internet to my web browser have to be registered with the Viewnetcam.com service?
No.388... I have two Network Cameras and will install one each at two stores located in separate places respectively. Do I need to have both of them subscribed to Viewnetcam.com service when I use the service?
No.389... In order to eliminate blind spots in one room, I will install two Network Cameras. Do I need to have both of them subscribed to Viewnetcam.com service when I use the service?
No.390... 20 I intend to create my own web page and view the live images of my Network Camera on the web page. Is it possible?
No.391... I subscribed to xDSL. Can Network Camera be directly connected to xDSL system? If it can, can I make it by using an Ethernet hub or do I need a broadband router?
No.392... Is it possible to connect several Network Cameras at a time and also to distribute images from these Network Cameras to any number of users?
No.393... Can Viewnetcam.com service save an image?
No.394... What is Viewnetcam?
No.395... Is registration required for each camera?
No.396... What port number should I use for the camera?

[Setup: Network]
No.418... When I connect to my Panasonic IP Camera, I'm always taken to the opening page, what Panasonic refers to as their "Top Page". I want to include a link on my personal web page to this camera. Is there any way to create a link that bypasses the "Top Page"?
No.419... My network uses a proxy server. How do I configure my web browser to access my Network Camera in this situation?
No.420... I cannot view images from my Network Camera from the WAN (internet) side when it is connected to a broadband router.
No.421... The Network Camera is not identified in the Network Camera List window when configuring the camera using the Setup CD-ROM.
No.422... How do I make a Network Camera KX-HCM270 switch between wireless and wired mode?
No.423... When using a broadband router, how do I configure the router and my Network Camera?
No.424... How and when do I configure for DHCP?
No.425... When more than one person connects to a Network Camera simultaneously, which user has priority when controlling or configuring the Network Camera?
No.426... When restarting the Network Camera after changing the network parameters from [Static] to [DHCP], the cameras Top Page does not appear in my web browser.
No.427... When the network settings are set to DHCP mode, the Network Camera's indicator continues blinking.
No.428... The Network Camera sends a ping response, but still cannot be accessed from the web browser.
No.429... My Network Camera is connected to the same network as my PC, but the Setup CD cannot find the camera on the network.
No.430... The error message [Overlapped IP Address!] appears when using the Setup CD program to locate and configure a Network Camera.
No.431... My Network Camera is connected to a different network, and the program on the Setup CD can not find it.
No.432... Camera setup failed using setup software.
No.433... I cannot access camera.
No.434... I cannot access camera within LAN.
No.435... How do I confirm the PC's IP address and MAC address?
No.436... The network camera that is in the local network is not displayed in the setup program.

[Image_display]
No.471... I’m having many problems and I think my Network Camera is broken. How can I confirm absolutely that it is working normally?
No.472... Can I display live-motion images from my Network Camera on my web page? Can I customize the Network Camera interface for use with my home page?
No.473... Network Camera images are not displayed.
No.474... Images are not being refreshed at the desired refresh rate.
No.475... Pan and Tilt functions, including Click to Center and Preset Positioning, do not respond.
No.476... The colors in images from the Network Camera look strange.
No.477... Images from the Network Camera are out of focus.
No.478... When viewing the Network Camera with a web browser, the camera suddenly changes from motion JPEG to JPEG - Regular Refresh.
No.479... When viewing the Single Camera screen using Motion JPEG, the lower part of the image is not displayed.
No.480... When accessing the Network Camera, a blue screen is displayed rather than images from the camera.
No.481... "Fail to connect" is displayed for certain Network Cameras when accessing the multi-camera screen.
No.482... Network Camera images are not displayed on the Multi-Camera screen, even though I registered the camera’s addresses in the “Hosts” file on my PC.
No.483... Can I view motion images from my Network Camera when the camera is configured to send buffered images via e-mail or FTP?
No.484... Only half of the camera image is displayed.
No.485... Displayed image is not new. (Not updating)
No.486... When accessing the camera, the update screen is displayed.
No.487... Part of the operation tool bar is not displayed.
No.488... When monitoring a camera, the image changes to an old image.
No.489... What is needed from the ISP to publish network camera image on the web?
No.490... Image is not displayed.
No.491... I cannot monitor the camera image form Internet.
No.492... When using Netscape7.02, the still image is displayed on the single screen of the moving image.
No.493... When a single screen of a dynamic scene is displayed, 1/3 to 1/2 of the lower part of the screen is not displayed.
No.494... The camera image is not displayed or not displayed properly.
No.495... Motion images suddenly turn static.

[Troubleshoot: HGW600]
No.500... Cannot connect to wireless camera or BB-HGW700 connection is unstable.
No.501... An error message is displayed. What do I do when an error message is displayed?
No.502... The POWER indicator blinks green.
No.503... The POWER indicator is red.
No.504... You cannot access the Camera Portal page and Setup Page from the WAN side.
No.505... You cannot set up the camera manually.
No.506... The authentication window appears when you access the Camera Portal page.
No.507... The camera cannot be registered automatically on the Camera Portal page.
No.508... [Update Firmware] screen is displayed.
No.509... The Camera Portal page and Setup Page do not appear.
No.510... The Camera Portal or Setup Page is not displayed.
No.511... The website is not displayed.
No.512... PC is connected with Ethernet cable, but LED of LAN1 to LAN4 is not lit.
No.513... Modem or ONU is connected to this product, but LED of WAN is not lit.
No.514... When registering KX/BB-HCM cameras on the KX-HGW500/501 automatically, the subsequent cameras are not registered properly.
No.515... When selecting the channel 12~14 for the wireless connection between the camera and the camera control unit, the PC cannot connect to the camera control unit.
No.516... When using the camera control unit as a wireless access point, the wireless communication among the Windows XP PCs is disconnected frequently.
No.517... When KX-HGW600/BB-HGW700 and the network camera of two or more series are registered at the home network station automatically, the second camera does not register correctly.
No.518... Are Network Cameras and Network Camera Management Systems compatible with Macintosh computers ?
No.519... I want to change the frame rate of “Camera Name and Still Image (refreshing)” on the Camera Portal page of the Network Camera Management System.
No.520... Can I save the images of Network Camera that transferred in Alarm mode on the Network Camera Management System?
No.521... How long can I record to the SD memory card on the Network Camera Management System?
No.522... Can you give us the details of the SD memory card recording?
No.523... KX-HGW600 may assign the same IP address to two or more PCs. In this case, “Overlapped IP address” message is displayed on the PC.
No.524... The images are not displayed on the Camera Portal page that is connected to the broadband router via the Internet.
No.525... I am not viewing the Network Camera, yet the Indicator of the Network Camera blinks green. Why?

[Troubleshoot: BB_HGW700]
No.539... Internet access through the BB-HGW700 has not worked since switching the network service from ADSL to CATV.
No.540... Cannot connect to wireless camera or BB-HGW700 connection is unstable.
No.541... An exclamation mark is displayed on the camera portal screen.
No.542... There is a blue icon with a key symbol displayed on the camera portal screen of BB-HGW700A.
No.543... "!" is displayed on camera portal screen of BB-HGW700A
No.544... An error message is displayed. What do I do when an error message is displayed?
No.545... The POWER indicator blinks green.
No.546... The POWER indicator is red.
No.547... You cannot access the Camera Portal page and Setup Page from the WAN side.
No.548... You cannot set up the camera manually.
No.549... The authentication window appears when you access the Camera Portal page.
No.550... The camera cannot be registered automatically on the Camera Portal page.
No.551... The wireless devices cannot communicate with the KX-HGW600.
No.552... [Update Firmware] screen is displayed.
No.553... The Camera Portal page and Setup Page do not appear.
No.554... The Camera Portal or Setup Page is not displayed.
No.555... The website is not displayed.
No.556... PC is connected with Ethernet cable, but LED of LAN1 to LAN4 is not lit.
No.557... Modem or ONU is connected to this product, but LED of WAN is not lit.
No.558... When registering KX/BB-HCM cameras on the KX-HGW500/501 automatically, the subsequent cameras are not registered properly.
No.559... When selecting the channel 12~14 for the wireless connection between the camera and the camera control unit, the PC cannot connect to the camera control unit.
No.560... When using the camera control unit as a wireless access point, the wireless communication among the Windows XP PCs is disconnected frequently.

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